EV CX
But there ’ s a catch . Current regulations and data privacy concerns make sharing a tricky proposition . Ved acknowledges the challenge : “ The mindset around data sharing is rigid and the legal framework is protective . Shifting that perspective while ensuring robust safeguards will be crucial .” Despite these obstacles , Ved is optimistic , viewing this as an exciting new frontier for innovation in the industry .
THE EMERGING CHARGING INFRASTRUCTURE
One of the biggest hurdles in the car rental industry ’ s shift to EVs is the availability of charging stations . Ved sees this as a strategic opportunity for the car rental industry to partner with or acquire emerging players in the charging infrastructure space . He suggests such collaborations could help shape the network essential for widespread EV adoption .
The move to EVs is transforming the traditional refuelling experience . Instead of a quick stop for gas and snacks , drivers now face 20-minute charging sessions , fundamentally altering the role of retailers and service providers . Ved highlights the challenge : “ The forecourt experience needs rethinking – how can businesses make that 20-minute wait engaging or productive ?” It ’ s a complex equation , with retailers exploring new amenities and entertainment options while charging stations focus on
120 September 2024